iKang Service Upgrade: Launch of a Fully Digital Management Platform

To further enhance the customer service experience, Aiqikang has officially launched a fully digital management platform. This platform digitizes every stage of overseas medical treatment, enabling customers to track their care progress in real time.

Core Platform Features

1. Real-time progress trackingPatients can view their current treatment stage, next steps, and expected timelines at any time. Service progress is clear at a glance.

2. Medical Record ManagementAll medical records, translated documents, and test reports are uploaded to the platform. Customers can view and download them at any time.

3. Service Node AlertKey service nodes automatically send reminders to ensure customers never miss important tasks.

4. Online communication channelsThe platform includes real-time chat with service advisors for instant customer support.

Enhance service transparency

iChang has always been committed to enhancing service transparency. The launch of our digital management platform enables customers to track progress more clearly, reducing anxiety caused by information asymmetry.

In the future, iChang will continue to optimize platform features and explore more digital service scenarios to provide customers with a more convenient and transparent overseas healthcare experience.